We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (15)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
1 Dec 2018 23:45
These are simply amazing. There are no cons that i could think of. Just close your eyes and go for them.
1 Dec 2018 14:17
It quickly. Less than two weeks. Description. Value for money. Headphones light, T. E. The exact opposite of the sennheiser CX 200.
1 Dec 2018 13:23
Bass weak and standards
1 Dec 2018 13:02
Headphones come quickly enough… His son like!!!
1 Dec 2018 10:51
For the price headphones fire. Fast shipping recommend.
1 Dec 2018 09:11
19 days to CR. Redmi Note 3 PRO weak reveals the headphones, but laptop-hurt. A little white wire sounds much better
1 Dec 2018 06:20
Seller really quickly sent goods. Product was quickly taken (Irkutsk region. For 19 days). Goods came in excellent condition fully functional, full set. I ordered purple with MIC, thought, that would be included in the two cables (regular and with microphone), but I'm probably wrong, the package had only braided cable with MIC ear cups (3 pairs), earphones, documentation. First had to stretch the brain, to understand, as their right to assemble and inserted into the ear, but after you understand, was surprised that it caused my difficulties :). Impression of sound: sound overall pure and balanced by the. There are also quite pronounced and low, medium and high frequency. Compared with Philips o'neill Tread SHO2200WT/10 Pink Ice, which serve me for 5 years. THE Philips bit louder bass, but overall volume below than the KZ. It Is the first impression. If not lazy, will add a review, popolzovavshis some time.
1 Dec 2018 05:30
Earphones excellent, especially considering that I bought them for $500. Come in 20 days. Sound good, but the bass is not enough, although you can improve the equalizer, what I did
1 Dec 2018 03:08
Goods came within 3 weeks. Good quality, nice sound, it works. Seller recommend
30 Nov 2018 22:04
Fine best store guvenilir like :)
30 Nov 2018 05:50
That’s best earphones I ever had!!!
30 Nov 2018 04:17
Good furniture product by the amount paid.
30 Nov 2018 04:07
Box solid, almost gift. Earphones, ambyushury, cable with microphone and warranty card. Funny headphones with interesting sound. Way Of putting on the ears are unusual, think a matter of time. Bass, but personally I enough, therefore emphasize their equalizer. Top is more than enough))) Thank You For headphones, will listen and enjoy!
30 Nov 2018 01:49
Goods arrived. Quality content. Thank You Very Much!
29 Nov 2018 19:36
Good product, you listen great.
29 Nov 2018 13:45
Put headphones ZST pro, with wire pigtail included. Nice
29 Nov 2018 11:29
Great phone... sound excellent, quality first. Have several other models... Edifier, JBL But this KZ surprised me… buy another for sure.
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